• executivedirector39

Its your opportunity to Join CIELO






CIELO is hiring a Front desk agent!


Summary/Objective


Our organization requires the talents and skills of a Front Desk Agent. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. We want our clients, partners, and visitors to feel as though they can find solutions and resources they need, so as the Front Desk Agent, it would be your job to provide that.


Essential Functions/Responsibilities:


Reception


• Answer guest calls and record details of each conversation for future follow-up

• Meet and exceed clients' expectations by anticipating the services they might require and suggesting information and referrals from our resource manual.

• Keep CIELO resources manual updated and maintain continuous communications with partners included in this manual.

• Develop and Manage CIELO activities calendar to inform clients.

• Monitor CIELO information emails, website, chat; filter requests & forward to correct staff members.

• Keep work areas clean and organized.

• Greet, welcome, and direct visitors appropriately.

• Notify staff of visitor arrival.

• Maintain security – be the first to respond and take appropriate action.

• Handle incoming and outgoing mail.

• Assist with filing, setting up and breaking down rooms for meetings, and reordering office supplies.

• Make room assignments after consultation with Executive Director.

• Assist with coordinating Food Bank prep and day-of event details.

• Update automated phone messages and post CIELO closure notices on doors.


Special Assignments

• Coordinate our monthly foodbank

• Receive incoming donations that come in through the mail, enter them into our CRM, and pass checks and related documents to Finance for further processing.

o Help with mailings

o Development Officer to provide template and related supplies for mailings, along with instructions

o Give to ED for any special handling

• Run monthly reports

• Coordinate production of mailings

• Enter accounts payable into QuickBooks

Travel and Training estimates and arrangements



Competencies & Required Skills


  • Ability to work well with others and establish respectful relationships.

  • Ability to work independently and to take initiative in job-related activities.

  • Willingness to take direction.

· Must perform in a professional manner at all times.

· Must be able to maintain confidences and handle highly confidential materials.

· A sensitivity to and ability to respond appropriately to cultural differences of clients and staff.

· Commitment to empowering others to solve their own problems, including the ability to set appropriate.


Required Experience

  • High-school diploma or equivalent certificate

  • Bi-lingual in Spanish and English


EEO Statement: CIELO Project Radio Ranch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Reports To: The Executive Director


Work environment: In office


To apply please send your resume and cover letter to info@cieloprograms.org

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CIELO provides vital support and resources for refugees and immigrants in the South Sound. Our diverse staff knows the challenge of settling in a new land because many of them have done it for themselves. We offer educational, counseling, and advocacy services. These services empower immigrants to realize their dreams. Families and individuals from all nations are welcome.

CIELO provee apoyo y recursos vitales para refugiados e inmigrantes en el South Sound. Nuestro diverso personal conoce los retos de establecerse en nuevas tierras porque muchos de ellos lo han vivido personalmente. Ofrecemos servicios educativos, consejería e intercesoría. Estos servicios empoderan a nuestras comunidades inmigrantes a realizar sus sueños. Familias e individuos de todas las naciones son bienvenidos.

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